Payment Policy

Effective Date: January 3, 2025

At GlowLuis, we strive to make your shopping experience seamless and secure. Our Payment Policy outlines the various methods available for processing payments on our website and details regarding payment terms and conditions. By placing an order with GlowLuis, you agree to the following terms:

1. Accepted Payment Methods

We accept the following payment methods:

  • Credit/Debit Cards: Visa, MasterCard, American Express, Discover
  • PayPal: PayPal payments are securely processed through the PayPal platform.
  • Other Payment Methods: Additional payment methods may be available based on your location and the payment options offered at checkout.

2. Order Processing and Payment Authorization

  • All orders are subject to payment authorization. When you submit an order, the payment method you provide will be authorized for the total amount, including any applicable taxes, shipping, and handling fees.
  • Payment will be processed at the time of purchase. We will only charge your account after your order has been successfully confirmed.

3. Pricing and Taxes

  • Prices are displayed in US dollars (USD) and are subject to change without prior notice. The final price will be confirmed at checkout.
  • Sales tax may be applied to your order depending on the shipping destination and local tax laws. You will be notified of any applicable tax charges during the checkout process.

4. Payment Security

  • At GlowLuis, we take your privacy and payment security seriously. We utilize secure encryption protocols to process your payment transactions, ensuring that your financial information remains confidential and protected.
  • All transactions are processed through a secure payment gateway, and your payment details will never be stored or shared without your consent.

5. Currency and International Payments

  • All prices displayed on our website are in USD (United States Dollar). If you are making a purchase from outside the United States, your payment will be converted to your local currency by your payment provider or credit card issuer, and the applicable exchange rate and fees may apply.
  • International customers may be subject to additional charges, such as customs duties, taxes, or handling fees, which are the responsibility of the customer.

6. Payment Declines and Errors

  • If your payment is declined, you will be notified immediately, and we will ask you to provide a different payment method to complete your purchase.
  • In the event of a payment processing error, please contact our customer service team at info@glowluis.com, and we will work with you to resolve the issue.

7. Order Cancellation and Refunds

  • If you wish to cancel your order, please contact us as soon as possible. Orders that have already been processed and shipped cannot be canceled.
  • Refunds will be issued for returned items in accordance with our Refund and Return Policy. Refunds will be processed to the original payment method used at the time of purchase.

8. Customer Responsibility

  • You are responsible for ensuring that the payment information provided is accurate and complete. GlowLuis is not liable for delays or issues arising from incorrect payment information or payment processing errors.

9. Contact Us

If you have any questions or concerns about our Payment Policy or encounter any issues with your payment, please don’t hesitate to reach out to our customer service team:

Email: info@glowluis.com
Phone: (818) 508-1599
Address: 11719 El Cerro Ln, Studio City, California (CA), 91604, United States

Thank you for choosing GlowLuis! We are committed to providing a smooth and secure shopping experience.