Sales Policy

Effective Date: January 3, 2025

At GlowLuis, we are committed to providing high-quality fishing gear at competitive prices. Our Sales Policy outlines the terms and conditions under which we operate to ensure a smooth and secure shopping experience for our customers.

Pricing

  • All prices are listed in USD and are subject to change without notice. Prices displayed on our website are accurate at the time of publishing but may vary due to promotions, discounts, or market fluctuations.
  • Sales tax may be applicable based on the location of the delivery address, as required by law.

Order Confirmation

  • Once your order is placed, you will receive an order confirmation email with the details of your purchase. This email serves as proof that we have received your order.
  • Please review your order confirmation carefully and ensure all details are correct. If there are any discrepancies, contact us immediately at support@glowluis.com or call (818) 508-1599.

Payment Methods

  • We accept a variety of payment methods, including credit/debit cards (Visa, MasterCard, American Express, Discover), PayPal, and other secure payment methods available at checkout.
  • Payment will be processed at the time of purchase, and the transaction will be confirmed once the payment is successfully completed.

Order Processing and Shipping

  • Orders are processed and shipped within 1-3 business days from the time of order, depending on product availability.
  • We offer various shipping options, and shipping costs will be calculated at checkout based on the delivery address and the shipping method selected.
  • International orders may be subject to customs duties and taxes, which are the responsibility of the customer.

Sales and Discounts

  • From time to time, GlowLuis may offer promotions, sales, or discounts. These offers will be clearly communicated on our website or through promotional emails.
  • Discount codes may only be applied to eligible items and cannot be combined with other promotions or offers unless explicitly stated.
  • Discounts and promotions are subject to availability and may be terminated at any time without prior notice.

Backorders and Out-of-Stock Items

  • In the event that an item you order is out of stock, we will notify you immediately and provide an estimated restock date. You may choose to wait for the product to become available or cancel the order for a full refund.
  • If a backordered item is canceled, your payment will be refunded promptly.

Returns and Cancellations

  • If you wish to cancel your order before it has shipped, please contact our customer service team as soon as possible. Once an order is processed and shipped, it cannot be canceled.
  • Returns and exchanges are accepted in accordance with our Refund and Return Policy. Items must be unused and in their original packaging to be eligible for return.

Damaged or Defective Products

  • If you receive a damaged or defective product, please contact us within 7 days of receipt. We will assist you in resolving the issue by offering a replacement or refund, depending on the situation.

Customer Responsibility

  • Customers are responsible for providing accurate shipping information at the time of purchase. GlowLuis is not liable for orders delayed or lost due to incorrect or incomplete shipping addresses provided by the customer.

Privacy and Security

  • We take the privacy and security of your personal information seriously. Please refer to our Privacy Policy for details on how we collect, use, and protect your data.

Changes to this Policy

  • GlowLuis reserves the right to update or change this Sales Policy at any time. Any changes will be posted on this page with the updated effective date.

If you have any questions about our Sales Policy or need assistance with your order, please don’t hesitate to reach out to our customer support team at support@glowluis.com or call (818) 508-1599.

Thank you for choosing GlowLuis! We look forward to serving your fishing gear needs.