Sales Policy

Effective Date: April 3, 2025

At GLOWLUIS, we aim to provide our customers with a smooth and secure shopping experience. This Sales Policy outlines the terms and conditions regarding product purchases, payment processing, shipping, and returns. By placing an order with us, you agree to the following terms.

1. Order Process

  • Placing an Order: To place an order, select your desired items and proceed to checkout. You will be asked to provide necessary information for order processing, including your name, address, and payment details.

  • Order Confirmation: After successfully completing your order, you will receive an email confirmation containing your order details. If you do not receive this confirmation, please check your spam folder or contact our customer support.

  • Payment Processing: All payments are securely processed through trusted third-party payment gateways. We accept a variety of payment methods, including credit/debit cards and other payment solutions.

2. Pricing

  • Product Prices: All prices listed on our website are in USD (or local currency, depending on your region) and are subject to change without notice. The price you see at checkout is the price you will pay for your order.

  • Sales Tax: Sales tax will be applied to orders where applicable, based on the shipping address and local tax regulations.

3. Shipping & Delivery

  • Shipping Method: We offer various shipping options, including standard and expedited shipping. Delivery timeframes vary depending on your location and the shipping method selected at checkout.

  • Shipping Fees: Shipping fees are calculated based on your location and the selected shipping method. Shipping costs will be clearly displayed during the checkout process.

  • International Shipping: We offer worldwide shipping, ensuring that customers outside of our home country can receive their products. International customers may be subject to customs duties and import taxes, which are the responsibility of the buyer.

  • Order Tracking: Once your order has been shipped, you will receive a tracking number to monitor your order’s progress until it reaches your delivery address.

4. Returns & Exchanges

  • Return Policy: We offer a 30-day return policy for most items. If you are not completely satisfied with your purchase, you may return the product within 30 days of receiving it, provided the item is unused, in original packaging, and in resalable condition.

  • Exchanges: If you wish to exchange a product, you can return the item for a full refund and place a new order for the desired item.

  • Return Process: To initiate a return, please contact our customer support team at Contactme@glowluis.com. You will receive return instructions, including the return address and any additional information required.

  • Non-returnable Items: Some products may not be eligible for returns, including items marked as “final sale,” custom-made, or damaged products.

5. Refunds

  • Refund Method: Once the returned item is received and inspected, we will process the refund to the original payment method used during purchase. Refunds may take 5–10 business days to appear in your account, depending on your bank or payment provider.

  • Shipping Costs: Shipping costs are non-refundable. If you received free shipping on your original order and are returning the product, the original shipping cost will be deducted from your refund.

6. Product Availability & Limitations

  • Product Availability: While we strive to ensure that all products listed on our website are in stock, availability may change due to demand. In the event a product is out of stock, we will notify you and provide the option to cancel or modify your order.

  • Product Descriptions & Images: We make every effort to ensure that product descriptions and images are accurate. However, there may be slight variations in color or appearance due to lighting, monitor settings, or other factors.

7. Cancellations

  • Order Cancellation: Orders may be canceled before shipment by contacting our customer support team. If the order has already been processed or shipped, it will be subject to our return policy.

8. Customer Support

  • For any questions, concerns, or assistance, please feel free to contact our customer support team:
    📧 Email: Contactme@glowluis.com
    📞 Phone: +86 13092621683