Delivery Policy

Effective Date: January 3, 2025

At GlowLuis, we are committed to providing fast and reliable delivery for all orders. Our Delivery Policy outlines how we handle shipping, delivery times, and related charges to ensure a smooth and positive experience for our customers.

1. Shipping Methods and Delivery Times

We offer various shipping options to accommodate different delivery needs:

  • Standard Shipping: Domestic orders typically arrive within 5-7 business days from the date of shipment. International shipping times may vary depending on your location and the customs process.
  • Expedited Shipping: For faster delivery, we offer expedited shipping options that may reduce your delivery time to 2-3 business days, depending on the shipping destination.
  • International Shipping: We offer shipping to many countries worldwide. International orders may take longer to process due to customs inspections, which are outside our control. Delivery times typically range from 7-21 business days.

2. Shipping Costs

  • Domestic Orders: Shipping fees for domestic orders are calculated based on the weight of the package and the delivery method selected at checkout.
  • International Orders: Shipping fees for international orders are calculated during checkout based on the destination and size of the package.
  • Free Shipping: From time to time, GlowLuis may offer promotions for free shipping on qualifying orders. These promotions will be clearly marked on the website or during checkout.

3. Order Processing and Handling

  • Orders are typically processed and shipped within 1-3 business days from the time the order is placed. Orders placed on weekends or holidays may experience slightly longer processing times.
  • If there is a delay in processing your order due to stock availability, we will notify you via email with an estimated delivery date.

4. Tracking Your Order

  • Once your order has been shipped, you will receive an email with tracking information to monitor the progress of your delivery.
  • You can track your order using the provided tracking number by visiting the shipping carrier’s website (e.g., UPS, FedEx, USPS) or by checking the tracking section of your GlowLuis account.

5. Delivery Issues

  • Missing or Delayed Packages: If your order is missing or delayed, please contact us within 14 days of the expected delivery date. We will work with the shipping carrier to resolve any issues.
  • Incorrect or Incomplete Addresses: Please ensure that your shipping address is correct at the time of checkout. GlowLuis is not responsible for delays or issues arising from incorrect or incomplete address information. If there is an issue with the address, please contact our customer service team as soon as possible to make corrections before shipment.

6. Signature on Delivery

  • For high-value orders, we may require a signature upon delivery to ensure that your package is securely received. If no one is available to sign for the package, the carrier will make additional delivery attempts or leave instructions for pickup.

7. Customs, Duties, and Taxes (for International Orders)

  • International customers are responsible for any customs duties, taxes, or fees that may apply to their order once it reaches the destination country. These charges are not included in the shipping fee and will vary depending on local regulations.
  • Please check with your local customs office for more information about potential customs fees and taxes before placing your order.

8. Damaged or Lost Packages

  • If your order arrives damaged or if you believe it has been lost during transit, please contact us immediately at info@glowluis.com. We will work with you to resolve the issue by issuing a replacement or refund, depending on the circumstances.

9. Return to Sender

  • If a package is returned to us due to an incorrect address, failed delivery attempts, or refusal to accept the package, the customer will be responsible for the cost of reshipping the order. We will contact you to arrange for the reshipment or refund as applicable.

10. Contact Us

For any questions or concerns regarding shipping and delivery, please feel free to reach out to our customer service team. We are here to assist you:

Email: info@glowluis.com
Phone: (818) 508-1599
Address: 11719 El Cerro Ln, Studio City, California (CA), 91604, United States

Thank you for choosing GlowLuis! We are committed to delivering your fishing gear quickly and securely so that you can enjoy your outdoor adventures without delay.

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