Terms and Conditions

Effective Date: January 3, 2025

Welcome to GlowLuis! By accessing or using our website (www.glowluis.com), you agree to comply with and be bound by the following Terms and Conditions. These terms govern your use of our website, products, and services. If you do not agree to these terms, please refrain from using our website.

1. General Terms

  • GlowLuis reserves the right to modify, update, or discontinue any part of these Terms and Conditions at any time, with or without notice. Any changes will be posted on this page with the updated effective date.
  • By using the website, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions, including any future revisions.

2. Use of the Website

  • You agree to use this website solely for lawful purposes and in a manner that does not infringe the rights of others or restrict their use and enjoyment of the site.
  • You are prohibited from engaging in activities such as hacking, transmitting harmful content, or interfering with the functioning of the website in any way.

3. Product Availability

  • Product availability is subject to change and may not be guaranteed. If an item you have ordered becomes unavailable, we will notify you promptly and provide you with the option to choose a different product or cancel your order.
  • While we strive to ensure the accuracy of product descriptions and availability, we cannot guarantee that the information on our website is always error-free.

4. Pricing and Payment

  • Prices displayed on our website are in USD and are subject to change without notice.
  • All payments must be processed through the available payment methods during checkout. We accept major credit cards (Visa, MasterCard, American Express, Discover) and PayPal.
  • Payment is processed at the time of order, and you agree to pay all fees and charges associated with your purchase, including applicable taxes and shipping fees.

5. Shipping and Delivery

  • We strive to ship all orders promptly, typically within 1-3 business days of order receipt.
  • Shipping times vary depending on your location and chosen shipping method. Estimated delivery times are provided at checkout.
  • You are responsible for providing accurate shipping information. GlowLuis is not responsible for any delays, lost items, or additional charges caused by incorrect or incomplete shipping details provided by the customer.

6. Returns, Refunds, and Exchanges

  • Our Refund and Return Policy governs all returns, refunds, and exchanges. If you receive an item that is damaged or defective, please contact us within 7 days of receipt to initiate a return or exchange.
  • We accept returns on unused, unopened products within 30 days of delivery. Customers are responsible for return shipping costs unless the return is due to our error.

7. Account Security

  • If you create an account on our website, you are responsible for maintaining the confidentiality of your account details and password.
  • You agree to notify us immediately if you suspect any unauthorized use of your account.

8. Intellectual Property

  • All content on the GlowLuis website, including text, images, logos, and trademarks, is the property of GlowLuis and is protected by copyright and intellectual property laws.
  • You may not use, reproduce, or distribute any content from our website without our express written permission.

9. Limitation of Liability

  • GlowLuis is not responsible for any direct, indirect, incidental, or consequential damages arising from the use of our website or the purchase of our products.
  • We do not guarantee that our website will be error-free, uninterrupted, or free from harmful components such as viruses or malware.

10. Indemnification

  • You agree to indemnify and hold harmless GlowLuis, its affiliates, employees, and agents from any claims, damages, or expenses arising from your use of the website, violation of these Terms and Conditions, or infringement of the rights of any third party.

11. Governing Law

  • These Terms and Conditions are governed by and construed in accordance with the laws of the state of California, United States. Any disputes or claims arising from these terms will be subject to the exclusive jurisdiction of the courts in California.

12. Privacy Policy

  • By using this website, you acknowledge that you have read and understood our Privacy Policy, which explains how we collect, use, and protect your personal information.

13. Contact Us

If you have any questions or concerns about these Terms and Conditions, please contact us at:

Email: info@glowluis.com
Phone: (818) 508-1599
Address: 11719 El Cerro Ln, Studio City, California (CA), 91604, United States

Thank you for choosing GlowLuis! We are committed to providing you with the best fishing gear and customer service.