Refund and Return Policy

Effective Date: January 3, 2025

At GlowLuis, we want you to be completely satisfied with your purchase. If for any reason you’re not happy with your order, we offer a straightforward return and refund process to ensure your peace of mind.

Returns

  • We accept returns on unused, unopened items within 30 days of delivery. To initiate a return, please contact our customer service team at support@glowluis.com or call (818) 508-1599 to request a return authorization.
  • Items must be returned in their original, unused, and unopened condition with all packaging intact.
  • Return shipping costs are the responsibility of the customer unless the return is due to a defective or incorrect item.

Exchanges

  • If you’d like to exchange an item for a different size, color, or product, please contact our customer service team for assistance. Exchanges are subject to availability.
  • You may return the item and place a new order for the desired product.

Damaged or Defective Items

  • If your item arrives damaged or defective, please contact us within 7 days of receipt, and we will provide a replacement or refund.
  • We may request photographic evidence of the damage or defect to process your return or exchange.

Refunds

  • Once we receive and inspect the returned item, we will process your refund to the original method of payment. Please allow up to 7 business days for the refund to appear on your account.
  • Original shipping charges are non-refundable, except in cases where the return is due to an error on our part (e.g., incorrect or damaged item).

Non-Returnable Items

  • Some items are non-returnable for hygiene or safety reasons, such as opened tackle boxes or apparel worn or washed.

How to Initiate a Return or Refund Request

  1. Contact our customer service team at support@glowluis.com or call (818) 508-1599 within 30 days of receiving your order.
  2. Provide your order number, details about the item(s) you wish to return, and the reason for the return.
  3. Our team will guide you through the return process and provide return shipping instructions.

Changes to this Policy

We reserve the right to update or modify this Refund and Return Policy at any time. Any changes will be posted on this page with the updated effective date.

If you have any questions or concerns about our refund and return policy, please feel free to contact us. We’re here to ensure you have the best experience shopping with GlowLuis!